Terms of use

Accounts

You're responsible for the accuracy of the account information you provide and for keeping your password confidential. Accounts are created immediately; where card verification is enabled, you complete a $0 verification within the stated grace period before creating work, and we may suspend or restrict accounts that violate these terms. Institutional affiliation may unlock a higher-tier quota.

Acceptable use

You agree not to:

• Upload data you don't have the right to upload, including data containing personal information about people other than yourself without a lawful basis.
• Attempt to access another user's account, data, or running jobs.
• Use automated tooling to exceed your tier's rate limits or circumvent quota enforcement.
• Use the AI assistant to attempt prompt injection, jailbreaking, or extraction of other users' data or system prompts.

Ownership of your data & results

You retain ownership of everything you upload and everything Matflow generates for you — synthetic datasets, trained models, predictions, optimization candidates, and reports.

We claim no license over your data beyond what's needed to operate the platform: storing it, running the computations you request, and displaying the results back to you.

Subscriptions, renewal & cancellation

Paid plans are subscriptions and renew automatically at the interval you chose (monthly or annual) until you cancel. You can cancel any time from Settings → Billing, which opens the Stripe billing portal. Cancelling stops the next renewal, and access continues to the end of the period you have already paid for. Annual billing is charged once, up front, at 8× the monthly price (pay for 8 months, get 12).

Refunds

Payments are non-refundable except where required by law. Unused compute credits are non-refundable unless stated otherwise at purchase, and cancelling does not pro-rate the period already paid for. If you believe a charge is wrong, contact us via the Contact page and we will review it.

No guarantee of accuracy

Matflow is a research and decision-support tool. Predictions, optimization candidates and synthetic data are statistical estimates, not certainties — every result page states its own uncertainty where one is computable (prediction intervals, extrapolation flags, quality scores).

Experimental validation in the lab remains the final word, not this platform's output. We are not liable for decisions made solely on the basis of a Matflow prediction without independent verification.

Quotas & fair use

Each account tier has a stated limit on jobs per hour, maximum file size, maximum row count and concurrent jobs; these are visible in Settings and on the Runs page.

The limits exist to keep the platform responsive for everyone. Repeatedly exceeding them may result in a temporary rate limit or, for deliberate abuse, account suspension.

Suspension & termination

We may suspend an account that violates acceptable use, with notice where practical. You may delete your own account at any time from Settings → Data & account; see the Privacy policy for what happens to your data after deletion.

Limitation of liability

To the maximum extent permitted by law, Matflow is provided "as is" and "as available", without warranties of any kind. We are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or business opportunities arising from your use of the platform. Our total aggregate liability for all claims relating to the service is limited to the amount you paid us in the twelve months before the claim arose. Nothing in these terms excludes liability that cannot lawfully be excluded.

Governing law

This draft does not designate a governing law or forum. These terms will name the governing law and courts of the operating entity once its jurisdiction is finalised; until then this section is an explicit placeholder, not a choice of law.

Changes to these terms

We'll note material changes on the Changelog and, where practical, notify active users in-app before a change takes effect.