Get in touch with Matflow
Questions, feedback or collaboration ideas — a member of the team reads every message. Deflect the common cases with the links below, or send a message directly.
Send us a message
Fill in the form and it lands in the team inbox. Name, email and message are required; everything else helps us route it well.
Contact form
No account needed. If you are signed in, the team can also cross-reference your account when useful.
Before you write
5 questions that are already answered — and the exact page that answers them.
How-to questions
The documentation, tutorials and help center answer most questions instantly — and the in-app AI Copilot answers from those same pages, with citations.
Platform health
Live component status is on the status page — it probes this deployment and refreshes every 30 seconds. A failing job is often a known incident there.
Bugs with a run
Use the Bugs / Issues category and include the job ID — it lets the team pull the exact run, its error log and its inputs. The common-error list lives in the docs.
Data & privacy
How data is handled is public: the security page and privacy policy spell out storage, isolation and retention.
Plans, quotas & billing
Current limits are on the pricing page; upgrading, changing or cancelling a plan happens under Settings → Billing, documented in the billing guide.
What happens to your message
No ticket roulette — one inbox, real people, and an honest status report when the mail service is unavailable.
Every submission is persisted to the team contact inbox, where administrators can list and triage it. Storage happens before any email, so a mail problem never loses the message.
When mail delivery is configured, the team is notified with your Reply-To address and you receive a receipt at the address you provide. If mail is unconfigured, the form says so explicitly instead of showing a false success.
A bug report with a job ID points the team at the exact run record — inputs, configuration and error log. That is usually the difference between a one-line fix and a week of guessing.
Just want to leave product feedback? The dedicated feedback form keeps it to email, subject and message.
Send feedback →Want to collaborate?
Let's accelerate materials & chemistry R&D together through PhD-led research and computational modeling. Use the form above and our team will follow up.